• eduroam

     

    What is eduroam?

    eduroam is a secure wireless access service that allows you to access the internet at thousands of worldwide locations without having to register and reconfigure your device when you travel. As a Washoe County School District employee or student, you have free access to any eduroam hotspot from your personal and work devices. eduroam is available at our community partner institutions, like the University of Nevada - Reno and Truckee Meadows Community College. See all the places you can eduroam in Nevada and around the world.

     

    How is eduroam different from free guest Wi-Fi?

    Communications between your device and eduroam wireless hotspots are encrypted; eduroam is not an “open” Wi-Fi network. Similar to how web single sign-on (SSO) works, your credentials are securely communicated to WCSD, and WCSD only tells the eduroam hotspot whether you may connect or not.

     

    Connecting to eduroam for the first time

    You only need to do this once per device. We recommend connecting from your office before trying to roam for the first time in case you run into unexpected trouble.

    Setting up your smartphone/tablet (Android, iPhone, iPad):

    1. Open your device's app store and install the geteduroam app.
    2. Launch the geteduroam app and choose Washoe County School District for your organization.
      Sign in with your usual username@washoeschools.net username and password.
    3. When prompted, allow the app to save your new Wi-Fi settings, then close the app.  You do not need to launch the app to connect.

     

    Setting up your laptop (Windows, Mac):

    1. Visit the eduroam Configuration Assistant Tool (CAT).  Click the large blue button that says Click here to download your eduroam installer.
    2. Select Washoe County School District from the Organization list.
    3. The system will autodetect your operating system and offer the appropriate download.  Download and execute the installer.
    4. On the "User Credentials" screen, enter your username in the format username@washoeschools.net along with your password.
    5. With the proper credentials entered, the installation will complete.  Click Finish button to exit the installer.

     

    Now you are eduroaming!

    Your device should automatically connect whenever you are in range of an eduroam hotspot. You can also manually connect by selecting eduroam from your device’s wireless network list. 

     

    Getting Support

    If you’re having trouble connecting to eduroam, please verify that you included the @washoeschools.net in your username, and that you are using your current password.

    If your password has recently changed or expired, your device may prompt you to re-enter your credentials to connect to eduroam. If you have the geteduroam app installed, simply launch it and follow the prompts to connect with your new passphrase. If you are using a laptop and can’t connect, you may need to tell your device to “forget” the eduroam wireless network, then follow the setup instructions above via a temporary wired or guest wireless connection.

    If your passphrase hasn’t expired since you last connected, there may be a local wireless issue at the venue you are visiting. Tap someone nearby and ask if they’re eduroaming. If your colleagues can connect but you cannot, please contact the IT Help Desk at 775-789-3456 for additional support.