Hello all,

I know there were many issues this past week and so does CB. Please pass this on to your kiddos, even if they tested this past week. If hey had issues, these things are in place for the make up exams as well so important that all the kids know.

Like us with digital learning, building the boat as we sail, so is CB and they are doing what they can to try to fix the problems as quickly as possible.

It certainly isn’t perfect! I guess there is something to be said about paper and pencil exams! LOL

Thank you all for working so hard with our kiddos.

Sue

Hello all,

Please see the below email from Aaron. There is a link for troubleshooting. Thanks Aaron!

As we know, there have been many issues and the CB is working on them as fast as they can to get them resolved. This may be helpful to pass on to your kids before they test if possible.

Sue

From: Shoolroy, Aaron <AShoolroy@washoeschools.net>
Sent: Wednesday, May 13, 2020 8:52 AM
To: Rodriguez, Sue <SRodriguez@washoeschools.net>
Subject: AP exam troubleshooting tips

Looks like there have been more than a few issues so far with the online exams.  The College Board published this extensive list of troubleshooting tips.  Can you pass it along to all the other AP teachers?

https://apcoronavirusupdates.collegeboard.org/students/taking-ap-exams/troubleshooting

Thanks,

 Update 5/13

Hello all,

We are in our second day of testing! Needless to say there have been some snafu’s but in all honesty, compared to other schools across the country, knock on wood, our issues have not been too challenging.

The question came up if a student is having any kind of issues, will a retake be granted. The answer is yes. CB is recognizing and working very hard to make this a smooth time but we all know the first time you do something, that isn’t always the case. They have worked out some of the kinks from yesterday already. The biggest thing to remember to tell kids is that they MUST request the make up ticket within 48 hours of their scheduled test (this week or next). If they wish to retest because they were not satisfied with their answers, that is not a reason that will be approved but anything to do with submission issues, technical difficulties, no confirmation for upload and then getting booted out, etc. will be granted.

Just FYI, for students trying to upload their responses via PDF we have been told: Students can submit as a PDF so long as hey combine their response into a single PDF for that question. PDF’s are considered document files, not image files. So when the timer reaches 5 minutes remaining, the student must click the “Attach Response” button within the exam and then select “Attach Text File” to locate their saved PDF, rather than the “Attach Photos” button.

May be more than you wanted to know but these little tips will help the students. I imagine by the end of the week, most of the glitches will be worked out.

I am attaching a schedule of the late testing dates so you can get this out to your kiddos. Also, if a student never logged in on the original date, they will automatically get a ticket assigned to them and email to them for this window so even the kiddos who have said that they are not going to take the test will get another ticket.

If you have any questions, let me know. Right now, it is sort of up to the kids to log in and take the exam but we can help troubleshoot the best we can.

Sue

Update 5/6: 

I have started to get this question and think it is easier if you tell the kids. They do need their 8 digit AP number. They have to access their College Board account and it is located in their MYAP. Tell them to keep it handy as they need to reference it a few times. Also, if for some reason they don’t get their test ticket 2 days prior, they can also access their test ticket in this account (just one of many reason why we really stressed to them the importance of knowing their passwords and being able to access it- so many let their phone or computer remember their passwords).

The second thing, and this may be a little late, but some of you have asked our school AI code. In case you need it for a demo or to access a webinar, it is 290145.

Hello all!

Happy Friday! I just got done watching a webinar that had some really great information in it. Some of you may have seen it as well but in case you didn’t I wanted to highlight some of the critical points that need to be communicated to students. There is a lot here so I apologize now!

First, the sheet that I sent out a couple of days ago has much of this information on there. I have attached it again. PLEASE  get this out to your kiddos. (It is Here and I also linked it on the exam page) It is a step by step guide and walks them through what they need to do before the exam as well as websites if there are questions. It also tells them what they need to have on the day of the exam so they will want to print it out or at least write down that info for EACH exam they are taking.

The Demo is live on Monday, May 4^th. All students need to go in and do this. It will walk them through what to expect on test day, as well as give them a forum to practice their uploads regardless of what their format will be. It is not recommended for student to use their phone unless this is their only device. If students have a laptop or desktop, these are the preferred options. iPad or table would be next and then the phone last. By doing the demo, it will let them know not only if their device will work for the exam (as well as how to do things on exam day) but if it is compatible. They may need to update their browser or something if not. They don’t want to find this out on test day.

The World Language demo will open May 11^th. Students who have only one language exam can wait for this but if they are testing with other subjects, they should still do the regular demo on May 4^th.

Test E Tickets will be emailed to students 2  days prior to each exam. If for some reason a student does not receive their E ticket, they can access it through their My AP Account at myap.collegeboard.org this is the account that they should be using for any instructional resources that you may have been using as well as when they entered their JOIN code to register for the exam (this is their personal account). You may want them to check it to make sure they can get in prior to test day if this is how they will be accessing their testing ticket.

If a student starts the test in May and something goes wrong such as power outage or something, they can request to take the test during the late testing window in June. They have to submit a request within 48 hours of the original test date and CB will decide what is approved and what is not. If they do not use their original test ticket in May, they will be sent another testing ticket for June automatically so they don’t need to do anything (so if there is a conflict or something the just don’t use the May ticket).

It is really important that they check in 30 minutes before the testing time is to start. If the exam is scheduled to start at 9:00 am, when the window opens the first question will pop up right at 9:00. There are some security checks that they have to do before the test so if they don’t go in early, they will have to do the security things first which will cut into their testing time.

If students have limited bandwidth in their home, they may want to ask other household members to not be on during the actual testing time. Things like Netflix and certain games take up a bunch of the bandwidth. I will put this in the email to parents as well.

Please have them go to cb.org/apexamdaydocs to check out each INDIVIDUAL exam specifics. Some of them have sheets that they can print out and informational things to help them with ways to type in such things as symbols and such for the Calc, Chem, and Stats exams. They will not have to upload any graphics but will be responding to questions with these things on the test.

Students can still earn a 5 if they don’t finish the response BUT they will get NO score if they don’t submit it on time so it is super important that they actually submit it. This is a 2 step process- first they will have to upload or attach their document and THEN hit submit. They will get a confirmation page after the exam that they did get it submitted. If they don’t get that, then they can request to retest in June. There will be a countdown clock on the screen that shows the total amount of time for the test. When it hits 5 minutes remaining, it will turn RED and indicate that the student needs to stop and upload their work. The student can continue to work however, they run the risk of their work NOT getting uploaded and therefore will get NO score.

When the scores come out in July and you feel that a student did not score as well as they may have if there were more information, you will get an opportunity to request a review and confirmation of scores (especially if they are a 1 or 2) in July.

Scores will be pushed back on week so they will not be released until July 15^th.

I know this is a ton but wanted to try to get it all here. So, to try to simplify it, here is a checklist of things you need to do:

• Get the AP Checklist (attached) out to every student
• Make sure they do the Demo that opens on Monday, May 4^th (cb.org/apdemo)- this also checks that their device and browser is compatible
• Make sure they have checked each course resources by going to cb.org/apexamdaydocs
• Make sure they can locate their test ticket (via their email or MYAP account)- 2 days prior to each exam
• Turn auto save on their computer and SAVE often
• Log in for each test at least 30 minutes prior to testing time- do the security check
• If test has 2 questions, they will not be allowed to move ahead to the 2^nd question until the time has run out for the first one
• During test, when they get to 5 minutes remaining, be sure they understand that they MUST stop working and start to upload their work
• Student with approved accommodations for extra time will be automatically granted that extra time on their clock
• Submitting is a 2 step process- upload documents (or pictures or attachments) and then hit submit
• Wait for confirmation page after exam
• If a 2 question test, hit submit on the first question then move on. It will still load in the back ground so they don’t have to wait for the confirmation on that question.

Aside from being overwhelming, I hope this helps some. In the Demo, teachers will also be able to go through it so you can see what the students will be doing and seeing.

As always, let me know if there is anything you have questions about or I can help.

Have a great weekend!

Sue

Hello all!

Happy Friday! I just got done watching a webinar that had some really great information in it. Some of you may have seen it as well but in case you didn’t I wanted to highlight some of the critical points that need to be communicated to students. There is a lot here so I apologize now!

First, the sheet that I sent out a couple of days ago has much of this information on there. I have attached it again. PLEASE  get this out to your kiddos. It is a step by step guide and walks them through what they need to do before the exam as well as websites if there are questions. It also tells them what they need to have on the day of the exam so they will want to print it out or at least write down that info for EACH exam they are taking.

The Demo is live on Monday, May 4^th. All students need to go in and do this. It will walk them through what to expect on test day, as well as give them a forum to practice their uploads regardless of what their format will be. It is not recommended for student to use their phone unless this is their only device. If students have a laptop or desktop, these are the preferred options. iPad or table would be next and then the phone last. By doing the demo, it will let them know not only if their device will work for the exam (as well as how to do things on exam day) but if it is compatible. They may need to update their browser or something if not. They don’t want to find this out on test day.

The World Language demo will open May 11^th. Students who have only one language exam can wait for this but if they are testing with other subjects, they should still do the regular demo on May 4^th.

Test E Tickets will be emailed to students 2  days prior to each exam. If for some reason a student does not receive their E ticket, they can access it through their My AP Account at myap.collegeboard.org this is the account that they should be using for any instructional resources that you may have been using as well as when they entered their JOIN code to register for the exam (this is their personal account). You may want them to check it to make sure they can get in prior to test day if this is how they will be accessing their testing ticket.

If a student starts the test in May and something goes wrong such as power outage or something, they can request to take the test during the late testing window in June. They have to submit a request within 48 hours of the original test date and CB will decide what is approved and what is not. If they do not use their original test ticket in May, they will be sent another testing ticket for June automatically so they don’t need to do anything (so if there is a conflict or something the just don’t use the May ticket).

It is really important that they check in 30 minutes before the testing time is to start. If the exam is scheduled to start at 9:00 am, when the window opens the first question will pop up right at 9:00. There are some security checks that they have to do before the test so if they don’t go in early, they will have to do the security things first which will cut into their testing time.

If students have limited bandwidth in their home, they may want to ask other household members to not be on during the actual testing time. Things like Netflix and certain games take up a bunch of the bandwidth. I will put this in the email to parents as well.

Please have them go to cb.org/apexamdaydocs to check out each INDIVIDUAL exam specifics. Some of them have sheets that they can print out and informational things to help them with ways to type in such things as symbols and such for the Calc, Chem, and Stats exams. They will not have to upload any graphics but will be responding to questions with these things on the test.

Students can still earn a 5 if they don’t finish the response BUT they will get NO score if they don’t submit it on time so it is super important that they actually submit it. This is a 2 step process- first they will have to upload or attach their document and THEN hit submit. They will get a confirmation page after the exam that they did get it submitted. If they don’t get that, then they can request to retest in June. There will be a countdown clock on the screen that shows the total amount of time for the test. When it hits 5 minutes remaining, it will turn RED and indicate that the student needs to stop and upload their work. The student can continue to work however, they run the risk of their work NOT getting uploaded and therefore will get NO score.

When the scores come out in July and you feel that a student did not score as well as they may have if there were more information, you will get an opportunity to request a review and confirmation of scores (especially if they are a 1 or 2) in July.

Scores will be pushed back on week so they will not be released until July 15^th.

I know this is a ton but wanted to try to get it all here. So, to try to simplify it, here is a checklist of things you need to do:

• Get the AP Checklist (attached) out to every student
• Make sure they do the Demo that opens on Monday, May 4^th (cb.org/apdemo)- this also checks that their device and browser is compatible
• Make sure they have checked each course resources by going to cb.org/apexamdaydocs
• Make sure they can locate their test ticket (via their email or MYAP account)- 2 days prior to each exam
• Turn auto save on their computer and SAVE often
• Log in for each test at least 30 minutes prior to testing time- do the security check
• If test has 2 questions, they will not be allowed to move ahead to the 2^nd question until the time has run out for the first one
• During test, when they get to 5 minutes remaining, be sure they understand that they MUST stop working and start to upload their work
• Student with approved accommodations for extra time will be automatically granted that extra time on their clock
• Submitting is a 2 step process- upload documents (or pictures or attachments) and then hit submit
• Wait for confirmation page after exam
• If a 2 question test, hit submit on the first question then move on. It will still load in the back ground so they don’t have to wait for the confirmation on that question.

Aside from being overwhelming, I hope this helps some. In the Demo, teachers will also be able to go through it so you can see what the students will be doing and seeing.

As always, let me know if there is anything you have questions about or I can help.

Have a great weekend!

Sue

Hello all!

Happy Friday! I just got done watching a webinar that had some really great information in it. Some of you may have seen it as well but in case you didn’t I wanted to highlight some of the critical points that need to be communicated to students. There is a lot here so I apologize now!

First, the sheet that I sent out a couple of days ago has much of this information on there. I have attached it again. PLEASE  get this out to your kiddos. It is a step by step guide and walks them through what they need to do before the exam as well as websites if there are questions. It also tells them what they need to have on the day of the exam so they will want to print it out or at least write down that info for EACH exam they are taking.

The Demo is live on Monday, May 4^th. All students need to go in and do this. It will walk them through what to expect on test day, as well as give them a forum to practice their uploads regardless of what their format will be. It is not recommended for student to use their phone unless this is their only device. If students have a laptop or desktop, these are the preferred options. iPad or table would be next and then the phone last. By doing the demo, it will let them know not only if their device will work for the exam (as well as how to do things on exam day) but if it is compatible. They may need to update their browser or something if not. They don’t want to find this out on test day.

The World Language demo will open May 11^th. Students who have only one language exam can wait for this but if they are testing with other subjects, they should still do the regular demo on May 4^th.

Test E Tickets will be emailed to students 2  days prior to each exam. If for some reason a student does not receive their E ticket, they can access it through their My AP Account at myap.collegeboard.org this is the account that they should be using for any instructional resources that you may have been using as well as when they entered their JOIN code to register for the exam (this is their personal account). You may want them to check it to make sure they can get in prior to test day if this is how they will be accessing their testing ticket.

If a student starts the test in May and something goes wrong such as power outage or something, they can request to take the test during the late testing window in June. They have to submit a request within 48 hours of the original test date and CB will decide what is approved and what is not. If they do not use their original test ticket in May, they will be sent another testing ticket for June automatically so they don’t need to do anything (so if there is a conflict or something the just don’t use the May ticket).

It is really important that they check in 30 minutes before the testing time is to start. If the exam is scheduled to start at 9:00 am, when the window opens the first question will pop up right at 9:00. There are some security checks that they have to do before the test so if they don’t go in early, they will have to do the security things first which will cut into their testing time.

If students have limited bandwidth in their home, they may want to ask other household members to not be on during the actual testing time. Things like Netflix and certain games take up a bunch of the bandwidth. I will put this in the email to parents as well.

Please have them go to cb.org/apexamdaydocs to check out each INDIVIDUAL exam specifics. Some of them have sheets that they can print out and informational things to help them with ways to type in such things as symbols and such for the Calc, Chem, and Stats exams. They will not have to upload any graphics but will be responding to questions with these things on the test.

Students can still earn a 5 if they don’t finish the response BUT they will get NO score if they don’t submit it on time so it is super important that they actually submit it. This is a 2 step process- first they will have to upload or attach their document and THEN hit submit. They will get a confirmation page after the exam that they did get it submitted. If they don’t get that, then they can request to retest in June. There will be a countdown clock on the screen that shows the total amount of time for the test. When it hits 5 minutes remaining, it will turn RED and indicate that the student needs to stop and upload their work. The student can continue to work however, they run the risk of their work NOT getting uploaded and therefore will get NO score.

When the scores come out in July and you feel that a student did not score as well as they may have if there were more information, you will get an opportunity to request a review and confirmation of scores (especially if they are a 1 or 2) in July.

Scores will be pushed back on week so they will not be released until July 15^th.

I know this is a ton but wanted to try to get it all here. So, to try to simplify it, here is a checklist of things you need to do:

• Get the AP Checklist (attached) out to every student
• Make sure they do the Demo that opens on Monday, May 4^th (cb.org/apdemo)- this also checks that their device and browser is compatible
• Make sure they have checked each course resources by going to cb.org/apexamdaydocs
• Make sure they can locate their test ticket (via their email or MYAP account)- 2 days prior to each exam
• Turn auto save on their computer and SAVE often
• Log in for each test at least 30 minutes prior to testing time- do the security check
• If test has 2 questions, they will not be allowed to move ahead to the 2^nd question until the time has run out for the first one
• During test, when they get to 5 minutes remaining, be sure they understand that they MUST stop working and start to upload their work
• Student with approved accommodations for extra time will be automatically granted that extra time on their clock
• Submitting is a 2 step process- upload documents (or pictures or attachments) and then hit submit
• Wait for confirmation page after exam
• If a 2 question test, hit submit on the first question then move on. It will still load in the back ground so they don’t have to wait for the confirmation on that question.

Aside from being overwhelming, I hope this helps some. In the Demo, teachers will also be able to go through it so you can see what the students will be doing and seeing.

As always, let me know if there is anything you have questions about or I can help.

Have a great weekend!

Sue

Here is one more thing to get to the kiddos. The notes sheet and the references and guides has the actual sheets for the to download.